Frequently Asked Questions

Question 1

What services does Glen’s Automotive and Towing provide?

Accepted Answer

Glen’s Automotive and Towing offers a full range of services for both individual and commercial customers. Our specialties include 24/7 towing, long-distance towing, heavy-duty towing, and heavy-duty recovery. Whether your vehicle breaks down on the highway, you experience an accident, or you need to transport heavy machinery or commercial vehicles, our experienced team is ready to assist. In addition to towing and recovery, we provide comprehensive auto repair services, including engine repair, brake service, suspension work, electrical diagnostics, routine maintenance, and more, ensuring your vehicle stays in optimal condition.

Question 2

Are your towing services available 24/7?

Accepted Answer

Yes. We understand that breakdowns and accidents can happen at any time, which is why we provide emergency towing services 24 hours a day, seven days a week. Our team is always ready to respond quickly, no matter the time of day or night, to ensure that you and your vehicle are safe. We prioritize fast response times and safe handling, so you can have peace of mind knowing help is always just a phone call away.

Question 3

What types of vehicles can you tow?

Accepted Answer

Our fleet and equipment allow us to tow a wide variety of vehicles, including cars, SUVs, trucks, commercial vans, RVs, trailers, and heavy-duty vehicles such as large trucks and construction equipment. Whether you have a personal vehicle or a commercial fleet, our team has the expertise and equipment to safely transport it, even in challenging conditions or difficult recovery scenarios.

Question 4

How do you ensure my vehicle is safe during towing?

Accepted Answer

Safety is our top priority. Our team uses modern, specialized tow trucks and secure loading techniques designed for different vehicle types. All towing operations are performed by trained professionals who know how to protect your vehicle from damage during transport. We carefully assess the condition of your vehicle, select the appropriate towing method, and double-check all connections before starting the tow to ensure safe and reliable service every time.

Question 5

What is long-distance towing, and when is it needed?

Accepted Answer

Long-distance towing is the safe transportation of a vehicle over significant distances, which could range from a few towns away to across state lines. This service is ideal when your vehicle is inoperable due to a breakdown or accident and needs to be transported to a repair shop, storage facility, or your home. We ensure that your vehicle is handled with the highest level of care during long trips, including proper securing, route planning, and professional monitoring throughout the journey.

Question 6

What auto repair services do you offer?

Accepted Answer

n addition to towing, Glen’s Automotive and Towing provides full-service auto repair, including:  Oil changes and regular maintenance  Brake inspection and repair  Engine diagnostics and repair  Electrical system troubleshooting  Suspension and steering repairs  Cooling system service  Tire and wheel maintenance  Our skilled technicians are trained to work on a wide variety of vehicles, ensuring that each repair is done right the first time. We focus on quality, reliability, and customer satisfaction.

Question 7

Do you provide roadside assistance beyond towing?

Accepted Answer

Yes. In addition to towing, we offer roadside support services for emergencies, including:  Jump-starts for dead batteries  Lockout assistance for vehicles  Flat tire changes  Fuel delivery  Our goal is to get you back on the road as quickly and safely as possible without unnecessary delays.

Question 8

How do I schedule a repair or towing service?

Accepted Answer

You can schedule a towing service or auto repair by calling our shop directly. Our staff will ask for the details of your situation, including your location, vehicle type, and specific needs. For repairs, we will schedule a convenient appointment and provide an estimated timeline and cost. Our team strives to provide clear communication, quick response, and reliable service every step of the way.

Glen's Automotive and Towing Assistant

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